1. About us

Riviera Retreats is a trading name of Riviera Retreats Ltd, 15888140, registered at St Marys, Upton Manor Rd, Brixham, TQ5 9QZ

Contact: info@rivieraretreats.uk

In these terms, "we" and "us" means Riviera Retreats. "You" means the person making the booking. "Retreat" means the programme of workshops, coaching sessions and activities you have booked. "Guest" means each person attending.

Where a booking is made by an employer on behalf of an individual, the employer is responsible for payment and the individual attending is treated as the guest for everything in sections 6 to 8.

2. Booking and payment

A booking is a request, not a contract. A contract forms only when we send you a written confirmation. We may decline a booking without giving a reason, in which case any payment is refunded in full.

We have two payment options available. Either a full payment at checkout for booking or we offer a deposit with remainder one month after booking. A deposit of 20% is payable to secure your place. The balance is due one month after the deposit is paid. If the balance is not paid by that date we may treat the booking as cancelled by you, and the cancellation terms in section 3 apply.

Bookings made within 30 days of the start date must be paid in full at the time of booking.

Prices are in pounds sterling and include VAT where applicable. Riviera Retreats is not VAT registered. The price is fixed once we confirm your booking.

3. If you need to cancel

Cancellations must be sent to us in writing: info@rivieriaretreats.uk. The date we receive your written notice is the date we use.

• More than 30 days' notice — full refund of everything you have paid.

• 15 to 30 days' notice — 50% of the total price refunded, less the deposit.

• 8 to 14 days' notice — 25% of the total price refunded, less the deposit.

• 7 days' notice or less — no refund.

Deposits are non-refundable if cancellation is made within 30 days, because we commit to venue and catering costs well in advance.

Transferring your place. With our agreement you may transfer your booking to another person, provided they meet any requirements for the retreat and complete a booking form. We don’t charge for this. You may also transfer to a future retreat once, if you give more than 30 days' notice, subject to availability and any price difference.

Your statutory cancellation right. Because we provide leisure services on a specific date, the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to this booking.

Insurance. We strongly recommend travel and cancellation insurance covering illness, injury and other reasons you may be unable to attend. We cannot refund outside the scale above, whatever the reason for cancelling.

4. If we need to cancel or change something

Minimum numbers. Our retreats run with a minimum of 6 attendees (except for the 1:1 retreats). If we do not reach that number we may cancel, and we will tell you at least 30 days before the start date. You will receive a full refund including the deposit, or a transfer to another date if you prefer.

Minor changes. We may need to change the venue, the programme, the schedule or a facilitator. Where the change is minor and the retreat remains substantially as described, we will tell you but no refund arises.

Significant changes. If we make a significant change before the retreat — a change of location outside the English Riviera, a change of dates, or a material reduction in what is provided — you may accept the change, transfer to another retreat, or cancel for a full refund.

Events outside our control. We are not liable for failure to perform where it is caused by something beyond our reasonable control, including severe weather, flooding, fire, venue closure, illness of a facilitator, epidemic, or government restriction. Where we cannot run a retreat for such a reason we will offer a transfer to a future date or a refund of sums paid, less any costs we cannot recover.

Weather and outdoor sessions. Walking and outdoor sessions may be shortened, rerouted or replaced with an indoor alternative if conditions make them unsafe. This is not a significant change and no refund arises.

5. What's included

What's included varies from retreat to retreat. The inclusions for the retreat you have booked are set out on its page on our website and confirmed in writing when we accept your booking. Those inclusions form part of these terms.

Unless the listing for your retreat says otherwise, the price does not include:

• Travel to and from the retreat, including flights, trains, taxis and parking

• Travel and cancellation insurance, which you must arrange yourself

• Personal expenses, alcoholic drinks and anything you buy locally

• Treatments, excursions or activities not listed in the programme

• Any medical or therapeutic care

• Room upgrades or hotel add-ons, which you must cover and arrange yourself

If you are unsure whether something is included, ask us before you book and we will confirm in writing.

6. Health, wellbeing and the nature of coaching

Coaching is not therapy or medical treatment. Our facilitators work as thinking partners. They do not diagnose, treat or provide clinical care, and nothing at a retreat is a substitute for medical or psychological treatment. If you are receiving treatment for a physical or mental health condition, please speak to your doctor or therapist before booking.

Telling us what we need to know. You must tell us, at the point of booking and again if anything changes, about any medical condition, allergy, medication, mobility need or access requirement relevant to your attendance. We rely on this to plan safely. If you do not tell us and we could not reasonably have known, we are not liable for the consequences.

We may decline or end a booking. We may decline a booking, or ask a guest to leave, where we reasonably believe that attending would not be in that person's interests or would put others at risk. Where we can, we will have that conversation privately and in advance. If we decline before the retreat we refund in full. If a guest leaves partway through for this reason, refunds are at our discretion.

In an emergency. You consent to us obtaining emergency medical treatment for you if you are unable to consent yourself, and to us contacting your emergency contact. You are responsible for the cost of any treatment.

Alcohol and substances. We are not a dry retreat, and guests are welcome to drink in their own time. We do ask that you arrive sober to every coaching session, workshop and group activity, and that you do not drink during them. Coaching only works if you are fully present, and group sessions depend on everyone being in the same state. We may ask a guest to sit out a session if we believe they are not fit to take part, and no refund arises. Illegal drugs are not permitted at any of our retreats or venues.

Your own safety outdoors. Walking sessions take place on coast paths, farmland and uneven ground. You are responsible for wearing suitable footwear and clothing, for telling us if you are struggling, and for your own safety when you are not with a facilitator. You take part in outdoor activities at your own risk, subject to section 9.

7. Confidentiality and conduct

Our confidentiality to you. What you say in coaching sessions stays between you and your coach. We will not disclose it to other guests, to your employer, or to anyone else. The exceptions are where we believe there is a risk of serious harm to you or another person, or where we are required to disclose by law. Where an employer has paid for your place, we will confirm attendance but will not report on content.

Confidentiality between guests. Group work only works if it is safe. By attending you agree not to repeat outside the retreat anything another guest shares, and not to record any session.

Conduct. We expect guests to treat each other, our facilitators and venue staff with respect. We may ask a guest to leave, without refund, for behaviour that is abusive, discriminatory, threatening, or that materially disrupts the retreat for others. Any costs of leaving early are yours.

Damage. You are responsible for any damage you cause to venue property, and the venue may charge you directly.

8. Your personal data

We are the data controller for the information you give us. Our full privacy notice is at rivieraretreats.uk and forms part of these terms.

Health information, dietary requirements that reveal a health condition or belief, and anything you disclose in coaching about your health are special category data under UK GDPR. We process it on the basis of your explicit consent, given when you complete the booking form, and only to plan and deliver your retreat safely.

What we hold, why, and for how long:

• Booking and contact details — to deliver the retreat and meet our accounting duties. Kept for 6 years, for tax records.

• Health, dietary and access information — to plan safely and meet your needs. Deleted within 30 days after the retreat.

• Emergency contact details — to reach someone on your behalf in an emergency. Deleted within 30 days after the retreat.

• Photographs — marketing, where you have consented. Kept until you withdraw consent.

Health information is seen only by the facilitators and, where necessary for your safety, by catering or venue staff. It is not shared with other guests or with your employer.

Photography. We may photograph retreats for marketing. You choose at booking whether to appear in images we use publicly, and you can change your mind at any time by telling us. We will not use an image of you if you have not consented.

You have the right to access, correct or delete your data, to withdraw consent, and to complain to the Information Commissioner's Office. Contact us at info@rivieraretreats.uk to exercise any of these.

9. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Subject to that, our total liability arising from your booking is limited to the price you paid for the retreat.

We are not liable for:

• Loss, theft or damage to your belongings, including in shared spaces and vehicles

• Any business loss, including loss of profit, revenue or opportunity

• Decisions you take during or after the retreat. Coaching supports your thinking; the choices and their consequences remain yours.

• Acts or omissions of third parties you contract with directly, such as your travel provider or a venue you book separately

If a venue or activity provider is at fault, our liability is limited to the reasonable assistance we can give you in pursuing a claim against them.

10. Materials and what you make

Workshop materials, exercises, handouts and programme content remain our intellectual property. They are for your personal use. You may not reproduce, distribute or use them commercially, or deliver them as your own, without our written permission.

Anything you write, draw or make during a retreat belongs to you. We will not reproduce or publish your work without your specific permission.

Recording of sessions, by audio or video, is not permitted.

Testimonials. If you give us a testimonial we may use it in our marketing, attributed as you agree — full name, first name and initial, or anonymously. You can withdraw it at any time and we will remove it from material we control at the next reasonable opportunity.

11. Complaints, changes to these terms, and governing law

Complaints. If something is wrong, please tell a facilitator at the time so we have the chance to put it right. If that does not resolve it, write to us at info@rivieraretreats.uk within 28 days of the retreat ending and we will respond within 14 days.

Professional standards. Our coaches work to the International Coaching Federation Code of Ethics. If you believe a coach has breached it, you may raise this with the ICF directly.

Changes to these terms. We may update these terms. The version that applies to your booking is the one in force when we confirmed it, and we will send you a copy with your confirmation.

Severability. If any part of these terms is found unenforceable, the rest continues to apply.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated: 28th September 2026